| rev:text
| - Humble Pie should be "humbled" by their awful customer service. I just can't get over all the errors in customer service that we experienced during our visit.
The location is super convenient and we were tied between the Mexican place in the plaza and this one. Upon entering, no one greeted us, customers were frustrated because there was no communication about wait times, or any type of wait list - it's a bit of a free for all. It took about 20 minutes to finally be seated, though the table we were seated at had been open the entire time we were standing there. The wait staff wander around back and forth and seem to accomplish very little, and seem to not have a clue who is doing what or what is even going on.
Staff will outright walk past you if you ask for the bill, it is literally one step away from being self serve. We had to get up and go to the counter to grab our own napkins, none of the wait staff seemed to notice. We had to chase down wait staff for plates, and then utensils several times before we got them (food had already come to the table with nothing to eat it with). All I can say is hold your utensils close to you, because trying to get another set would be painful.
It appears there are several issues:
-the staff have no customer service skills
-no one seems to be "leading", it appears to be all junior employees
-the pizza cooks cannot keep up to a full house, they run about 20 pizzas behind and under cook the pizza to compensate
-the layout of the dining room is terrible.. tables in the middle of the floor instead of pushed to the side for a clear and open walkway. There is zero "flow"
-the previous mentioned lack of waiting system for customers
I would love to give this place better stars, but without the fixes for the issues I simply cannot. The food would be excellent if they would just properly cook the pizza. The dough is cooked, but barely. Even with light toppings, the dough underneath droops, the crust is doughy and not crusty and it is such a shame. Two out of our party asked for the pizzas to be left in twice as long and they came out just as underdone as the rest.
The pizza toppings and cheese are fantastic, the pizza could be a 5/5 if the dough was cooked longer and there was great customer service. The fried ravioli was scrumptious and perfectly done - I would recommend this. The caesar salad was disappointing - it was kind of bland and far too many croutons , I would not recommend it for $8.50 (it's really only worth half that). The other salads have much more to them and seem to be a better value, but unfortunately I was craving caesar.
The pizzas would be amazing if they were cooked longer. The Buffalo Chicken was delicious, the Margherita could have used more cheese, the Chicken Parmesan was yummy and the Humble Pie Signature Sausage was to die for (all minus the crust issues).
The non-alcoholic beverage selection is lacking, so we stuck with waters. All and all from entering the restaurant to getting our bill the process took 1.5 hours.
I might consider another location if the reviews are better, but service is just too frustrating to deal with here and quite frankly restaurants are a dime a dozen.
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