I recently locked myself out of my house (don't ask). I called several places on Yelp to get some assistance and every business was too busy or didn't answer their phone. I then noticed the ad on Yelp for The Lock Shop so I called hoping I wouldn't get the run around like the other places I called. To my surprise, a very pleasant lady answered promptly and got Jeff dispatched to my house right away. Even though she said he would be there in 30 minutes, he was there in less than 15 minutes. Jeff was professional, friendly, and just my kind of personality that makes me want to support this business 100%. I also received a follow-up call from Taylor and a 10% discount and thank you letter in the mail. The Lock Shop is great and I will definitely use them again for keys, lock outs, etc.