In 2018 you need an all day appointment waiting to let some stranger into your freaking house so you can have heated showers. It's freaking ridiculous that they can turn your gas off just fine but from the outside, but have to wander through your fucking house at 7:50am to light the pilot lights. Like I'm living in the freaking 1920's. Unreal, dealing with such an outdated business and being forced to by my HOA. Sw Gas must be run by some ancient freak who sits there adjusting the antennae on his TV all day. I can't believe people actually work there and answer phones, what is ACTUALLY happening right now? How are they even in business. Get the government out of this shit so the free market can fucking dump worthless companies like this. Actually a business run by monkeys I swear to God.