My home warranty company found Brett after the previous technicians failed to get there and I'm really glad that happened. Not only was he able to diagnose it and figure out how to repair it, this guy was responsive. How many times do you call service people who either don't answer their phone or never call you back? Brett is actually very attentive and a hard worker to boot. After the first repair fixed the issue, an hour later a second part broke. My renters called him right back, he came back after hours, figured out this issue and got everything going within a day again. My renters were super happy with him and he was great when I talked to him. I will call this man when any AC issues arise for me at my house or my rental in the future.