About: http://data.yelp.com/Review/id/qsaI8UHwjHfc1u1bcSOsdA

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About: http://data.yelp.com/Review/id/qsaI8UHwjHfc1u1bcSOsdA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-09-22 00:00:00 (xsd:dateTime)
itemReviewed	Grassroots Kitchen & Tap
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	13 (xsd:int)
rev:text	With a name like Grassroots (basics), you would think that hospitality would be part of the customer experience. Not here unfortunately. The owner/manager, is arrogant and basically a bully. He doesn't take feedback well nor does he train his employees properly to delight customers. I was here for a business meeting 4 days ago. The food was ok. Service was ok. I saw they had shrimp po'boy on the menu and told my husband about it. I brought him here just for the po'boy, but unfortunately never made it to the food since the overall customer experience up to having drinks was not great. We made a reservation for a booth, but when we got there they didn't have one. They said they couldn't guarantee one. Why didn't they tell us that on the phone? We sat at the bar to have drinks, then within 10 minutes got moved to a table. No offer to help us move the drinks to the table . We asked to speak to the manager. When he came over he was tapping his business card on the table. He immediately had a an attitude. He spoke to my husband telling him that he didn't train his employees to help move glasses to the tables. And he looked at me and said "what about you?" Huh? Not sure what that meant but I told him I had come here the other night and brought back my husband to try an item on the menu and he said "keep 'em coming" like I should keep coming back! We paid for our drinks and left. Morale of the story here... Just because you own a restaurant doesn't mean you should. It's a customer service oriented business. If you are not good at that don't own a restaurant or be smart hire a manager and staff that can provide great customer service.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Charla

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