Firstly: This review is of the Drive-thru service only.
Secondly, let's clarify this is a freaking McDonalds. Pretty much the Walmart of the food industry in terms of service and quality... mostly.
With that being said I have actually noticed a change in this McDonalds over several months/years, the staff is actually very friendly and the new hires seem to actually care which might I say is very strange/odd and something I am not used to. The quality has improved from even taking an order to paying for it at the first window, the employees actually listen and they say thank you and have a nice day in an actual caring/happy voice (very odd). The manager at the second window seems to be really happy and very friendly about the whole McDonalds drive-thru experience, like they seem to really care.
It's like the employees actually care about working at McDonalds and they like their jobs? It's the strangest thing I have seen coming from a McDonalds... and they deserve some recognition on this here yelp! page about them.
Oh and when it comes down to McDonalds order accuracy they have improved from a staggeringly low 65% success rate on correct order to 90% succes rate on correct order (statistics made up on the spot by myself).
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Note: The other reviewers sound like those "problem people" that anyone who has ever worked in retail service has told you about.