We always stay in Westin Hotels. We are Starwood Preferred guests. We have NEVER had any problems or complaints. We have stayed in Westin Hotels all over the country. But this place is downright disgusting. Where to start.... No fitted sheets on the beds? Have to call to unlock my mini fridge? The "green energy saving" light switches? The TV movies didn't work? The place is just dirty. From the vents, to the phones, the outlets and light switches, no trash can liners, and the lack of towels. We kept having to call for towels. OH and the house keeping! We left two times during the day and asked them to come clean our room BOTH of those times. We came back the second time and it wasn't cleaned? I called down to complain and told them to send someone in an hour because we were going to nap. Two seconds later, they come to want to clean? I was furious. We were excited that they had an indoor pool and hot tub. I wouldn't step foot in that hot tub ever again. Unless you want to catch a disease. So gross. Paint chipping off inside. The pool is strictly a lap pool. And the women's locker room was nasty. Looked like it hadn't been cleaned in a month. I'm only giving this hotel 1 star because you can't give them zero. The only plus was the shuttle service and driver. Don't stay here, save your money.