I am a huge fan of Panera but this location has steadily gone down hill since it first opened. I am in this area for work often and this used to be one of my favorite places to go.
The last few times I have been here, service has been extremely slow, waiting almost 20 minutes for my food. They also seem to be out of something each time. I don't typically go during high volume times either, usually between 2-4:00 in the afternoon. I can't imagine what it would be like when they have a rush.
I will continue to go to Panera, but not this one. There are a lot of other options in this area for lunch where I can get good food and better service.