After glimpsing through the other reviews, I can't say I was too surprised. I've had some crappy experiences there too - Buying yogurt only to take it home and realize it had been expired for over a week, having them scan an item twice (and I paid for it twice) and having to wait weeks for some of my favorite items...
I have stuck by Healthy Planet because they are so close to home and the prices are actually quite reasonable for organic/local/natural foods. I've had no bad experiences over the last few months and I think they've come a long way. If you were ever disappointed in the past, I recommend giving it another shot.