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| - Great variety of products and dresses but TERRIBLE customer service. On several occasions I spent 45 minutes in the store obviously looking for something and needing help without anyone even acknowledging my presence. If I can get someone's attention, she always tells me she's busy and she'll be back in a few minutes but takes an hour then says that she doesn't know the answer and someone who does isn't working that day. I have called with questions and often get a fax machine or busy signal. If someone answers, she says she'll call back in 10 minutes but never does.
Even while staring at two employees sitting and chatting, they didn't acknowledge my presence. When I said hello and asked for help, they told me it "wasn't their job".
The store also charges about 40% more for dresses in the store than on the store's own website, but of course they don't tell you that in the store. Other websites also sell the same dresses for much less (try google shopping).
When you order dresses online, even when you click the box that says "purchase now", they still wait a while and call twice to make sure that you really want your order before submitting your order, thus delaying the process and potentially forcing you to pay rush charges. Furthermore, even when you ask that the dresses be shipped directly to a house in another part of the country, the order is delayed by shipping them to the Phoenix store first.
I tried to speak with the manager to get some answers about the dresses I was ordering and explained that I had tried without success for several weeks to find someone who could help me, but she INTERRUPTED me to tell me that her store won a customer service award. She doesn't seem to realize that interrupting a customer is bad customer service. She then proceeded to tell me that I shouldn't have expected anyone to answer the phone on a weekend, let alone answer my question (Is my dress here yet?). She didn't bother to ask if I had even called on a weekend, which I did NOT. This is ridiculous on many levels. How can you run a business with a policy that it's okay to ignore your customers and never call them back? How can you base your customer service on telling your customers not to expect any service?
I understand that this business is a one-time deal, as (hopefully) most people only get married once. However, not needing repeat customers is no excuse for treating your customers poorly.
FYI- the Bill Levkoff dresses run VERY long and at least a size larger than the measurements.
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