I feel the need to write an update because yesterday I had a less than flattering experience at Caplanskys. We arrived and were asked to wait approx 10 minutes which would not have been a big deal had there not been 2 available tables (which they eventually seated us at). Then we ordered coffee which unfortunately took approx 15 minutes to get the cream for the coffee, therefore resulting in cold coffee (with no offers of warming it up or bringing a new one). When our meals finally arrived, there were no utensils or napkins and no one in sight to even ask to receive some.
I still really enjoy this restaurant, I was just disappointed at their lack of being able to handle large crowds. It's a popular (rightfully so) restaurant and with popularity comes the need to have people who can handle the pressure. I'm not sure our waitress was up for the challenge.