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http://www.openvoc.eu/poi#funnyReviews
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  • The short one: Use this company. I love them, couldn't be happier. Details: I used to have only family members watch my pets, but when I recently moved to Phoenix I was told "don't think we are coming there to watch your pets". lol So first I tried a national company's boarding services a couple of times, then a local boarding company, but my pets hated them all. I have two dogs and a cat. The cat thinks that he is a dog. Or maybe the dogs think they are cats. But either way, they are a pack. In the boarding situations the cat could not be in with the rest of his pack, and I think he would cry the entire time he was in "lockup". Since I go out of town at least monthly, I needed a solution. I found a solution and her name is Vanessa! Vanessa was great. I was paranoid and needy, sick with worry about my animals, but she talked me through the process, spent time with me to talk through the options and suggested what was appropriate. I told her that if my pets needed extra visits or someone sleeping over to freely add those services. She was honest and only suggested what I needed and did not use my worry for my pets to "up-sell" me. How refreshing! So off we went on our trip--I was nervous, but Vanessa sent texts and pictures of my pets after each visit and I am not sure that they even missed us. She hunted down our shy-with-strangers cat to confirm that he was doing fine and reported her cat-sightings. When we came home, they were happy to see us, but they were relaxed and normal. When we would pick them up from boarding they were manic-happy to see us, like someone getting out of prison after doing hard time. I could not be happier with the difference in their response. I would also like to address the "bad review". Really bad-reviewer? I had three visits a day, morning, midday and evening. Vanessa sent a schedule to me. It was 7a, 3p, and 7p, I think. Did I get texts at exactly 7, 3, and 7? No. Did it matter? No. In fact, I think that would have bothered me. I wanted someone who handled what my pets needed, not a rigid schedule follower. From the texts that I received, Vanessa was responsive to my pets needs. That means she is responsive to her other clients' pets' needs, so maybe she comes at 7:07, I am grateful for that personal attention, and as far as I know, my pets can't tell time anyway. Thank you Vanessa!!
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