With this newly opened Popeye's location the management needs a lesson in customer service. After my first visit Saturday night the place was busy but is no excuse for incomplete orders. After I got home I realized my order was incomplete and I quickly called to let them know, I was given a code for me to get what was missing on my next visit. Fast forward today when I returned but forgot to bring the code with me. The person who stated he was above the manager told me he could not and would not replace my item without the code. Now we're not talking about national security and the code is critical!! This manager person was argumentative and condescending and kept telling me, "it's their policy" and I said why isn't it "their policy" to guarantee orders are correct!!! So I'm out money for an order I should've received in the first place. I'll see what kind of customer service I'll get from the higher ups who are higher than this person who is higher than the store manager as this mofo kept reiterating....