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| - I almost had a 4-star experience today... almost.
Once again, I was in search of specific themed party props, etc. I knew no one else would have what I was looking for, but Party City always seems to pull through in those dire situations.
I will say that I found almost everything I was looking for! I asked the help of a kind employee who just so happened to walk me over and point out the last of something I needed. Hells yes. Unfortunately the first employee I asked for help was an uninterested teenager too bothered to leave her "post"... womp, womp.
After my great experience finding all sorts of great stuff (for cheap), I descended on the check-out. There was one, inefficient teenager (again) ringing out an older lady and was arguing with her over the price of gift bags. Then, that lead to someone cutting in front of me and then continued on with everything imaginable going wrong with the order. Oh yes, price tag arguments, register out of tape, girl waiting for new tape, girl trying to figure out how to insert tape, tape inserted wrong--you get the drift.
10 minutes later, the nice gentlemen who helped me in the first place took me over to a new register to ring out my cart (thank GOD.) I ended up leaving well before the old lady did.
So, Party City still sits at 3 stars. They need to make sure all their employees are on their customer service game and not just one of them.
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