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| - Do not use this company!! They hide behind the length of time they've been in existence and the quality of their products, failing to tell you what a pain it will be to do business with them. We invited them to our home for an estimate as a result of water damage and an associated insurance claim. We didn't want to have our floors redone, we had no choice. The guy that came was nice enough but things got sketchy. After the final numbers (yes they change as you stand there) I was asked to sign pages of a contract. I told him I was not comfortable with that as we were just collecting estimates. He assured me it wasn't a problem and that the contract was simply how they held estimates in their system so prices didn't change once they left. I mentioned on more than one occasion that I needed assurance there would be no issues in cancelling should we decide not to move forward and I was given that assurance. Two days later we contacted the sales person to cancel. He said no problem and that was that. Next I know I'm getting emails every day confirming our install date. I reach out again to the sales person with no response. More emails and then a call to confirm! I finally had it and call to cancel. I am transferred to another department where I am met with a person telling me before they cancel they want to see if they can keep my business. I inform him I am standing at the doctors office checking in, that I have already requested the cancellation multiple times, I do not want to do business with them and want to cancel. He REFUSES! He tells me it's not as easy as pushing a button and he has to see if they can meet the quote we've been given by the company we've selected. He then starts with the 60-years in business etc etc. I tell him again, as politely as I can, that I don't want to discuss this, I want it cancelled, now. He again refuses saying it's an investment and I need to make sure I've chosen the right company. That's not their business. I'm telling you to cancel, you cancel. This goes on until I am taken to see my doctor at which point he again refuses to cancel and tells me he'll call back in an hour. I simply cannot believe what a horrible experience I've had and I didn't even get to actually using this company. Now, I never will. I will also be sure to share my experience with the 300 other homeowners in our neighborhood via our community forum, as well as share reviews wherever possible, in order to hopefully prevent someone making the same mistake I did.
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