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  • So disappointed with this hotel. I prepaid a trip there for one night with my friend for her 50th BD and she came down with strep throat that morning so had to cancel on me. I called the hotel explaining and asking if we could transfer to another date (spend our money there at the spa and restaurants just on another date) and was met with a resounding NO. So I went alone to not lose the investment. I was met with a valet parking attendant putting a high pressure on me to valet park my vehicle before I'd even checked in. I had to practically argue with her to explain why I wanted to check in first before turning my car over to valet. Good thing I did because the parking is included in the exorbitant resort fee (self parking) and it's directly adjacent to the valet. Meaning it would have been the same (long) walk to my room from either locale. When I finally said "I'd like to check in before deciding" I was chastised with this "well it better not take you more than 5 minutes because you can't leave your car here longer than that". I was floored! I was in a spacious entry area with exactly one other car. This was my (bad) first impression. I walked quite a distance to find my room which was very far from the main areas of the hotel. It was on the end in a kind of dark creepy low area which I did not feel comfortable with. Before setting in, I called the front desk asking if they perhaps had a second floor unit as a solo female traveler would feel more comfortable. I was met with "no we are fully commited tonite" and shot down. I then left my room to explore and was met with a big spacious ghost town! Certainly not a feel of a place "fully commited". I saw rows and rows of rooms clearly unoccupied and it was 5pm. I knew I'd been lied to. Perhaps it was because I had prepurchased my stay at a discount. I would have preferred the honestly on that , that you get lesser desired rooms by going that route. The rooms are gorgeous. The TV is great and I was so delighted to see they actually have a dvr which will record your shows! So I set it to record 2 shows, ventured out to the restaurant (where I was literally one of 3 people sitting at the bar to eat --the restaurant itself looked about 1/4 filled--at 8pm on a Sun night). The food was good but way expensive. I paid over $50 for 2 appetizers and 2 glasses of wine. Got back to my room , clicked on my recorded shows to find , "technical error" so they hadn't recorded after all. Bummer. So in the morning imagine my surprise when the coffee machine in the room requires you to pay $3 for the actual coffee to put in it! I've stayed in many 3-5 star hotels and have never run in to something that audacious. Put the coffee maker there then make you pay for it? I decided then and there this place would not get any more of my money and checked out at 9am. I will not return, nor recommend this resort to anyone else and I'm a local who goes out frequently, enjoys staycations and refers guests to local hotels. This one is OFF the list!
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