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  • Let me begin by saying that I have never written a review before. This situation has angered me so much that I need to passionately tell the citizens of Laveen how much they suck!!!! I came to the establishment on Monday October 13 2014 to get my daughters flower girl dress altered for a wedding on that following Saturday. With previous experience I knew that it would take two days to alter. I go in and ask the young lady about my needs for the alterations. She tells me to go somewhere else...ok? I tell her that I have had 3 dresses altered there before without concern. She shrugs her shoulders and tells me that the person designated to do alterations is gone and that I should return tomorrow. October 14th I show up with dress in tow. The same young lady stares blankly at me as I state I needed my 4 year olds dress altered. She tells me again that the lady who does alterations is not there. I am taken aback. I tell her that SHE told me to come back today. Again she shrugs her shoulders. She sighs heavily and says "I can do it." I roll my eyes and ask her why didn't she tell me that yesterday...she smiles and tells me it takes 2 days. Thursday after 4. Here we are Thursday October 16th after 4pm. Guess what? My daughter's adorable dress was not ready. No phone call. No email. Not ready! Do you know why? They don't have a person on staff to do alterations!!! They send them out. Why freaking advertise it when you don't actually do the service!!! The employee tried to frantically call her manager. She told me it would be ready by 8 am. Unacceptable. Laveen cleaners please hire better employees to handle your customer service needs!!!
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