I really love this massage therapy clinic and have had nothing but the greatest of experiences there, until this morning. :(
Bodyworks sends a 24hour email reminder for all appointments, and when I hadn't received mine, I called to inquire. The receptionist said that this, and another appointment I had booked weeks in advance (which we were able to re-confirm right away) appeared to be cancelled.
When I asked why/how this would have happened, the receptionist said that because they write all appointment down in pencil (with no backup), my bookings were either erased or were written in pencil too lightly. Because of this, it was presumed that my appointment was cancelled and re-booked by another client. The receptionist did offer me a bunch of different options to help rectify the situation.
I am extremely disappointed, as I have been receiving massage therapy for many years, and I have never experienced an administrative error like this, but this type of error is not a reflection of the clinics quality of service.