Fortune Cleaning was so easy to work with. I requested a quote from them and several other carpet cleaners to clean 3 shag rugs I have that have been dirtied by dogs. They were the quickest to respond and the price was very reasonable. They were able to accommodate the date and time that worked best for me. I can't remember the guy's name that came to my house but he did a great job cleaning the three rugs, deodorizing them and making them look and smell like new! And no surprises with the price - it was exactly as stated. I'd highly recommend this company and will be using them for my future carpet cleaning needs!