I'm writing about the reservation process. We were excited to book a reservation to be the big finale to our 'Granddaughters Summer Road trip.' We called the reservation line on Sunday and were given an early reservation price along with answers to all our questions. I was told I had a few days to decide. We called back the next day and were then told we were a day late and could not have the 40% off . This reservation agent had No sympathy nor suggestions for the misinformation I had been given before. Just know they are Not interested in You- just getting your $. Just wanted to update this review: 6/9/17 that Great Wolf has been very kind and understanding in reaching out to us. Hoping we to get the opportunity to enjoy their facility.