Called the evening before I needed to leave to set an appointment to be picked up in the am. Set appointment with an hour window for cab to get me to my destination on time. Well, after waiting with no phone call from the company saying they were going to be late, no phone call, no cab, so needless to say my vacation plans were shot!! Had to rebook at extra cost for me. So it easy for me to say will not use this service again or recommend them to anyone! Uber or Lift from now on!