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| - Liars who would probably damage your vehicle to milk you for money in my opinion. Don't fall for the early bird special. Go to Sears Auto. [I am in no way associated with Sears Auto other than being a customer for life after these events.]
Went in for their basic early bird special on May 9th 2017 - $21.70 for an oil change after fees. I had done this before on previous occasions with minimal issues, sure they'll try to upsell you on something else but normally you can just ignore that BS and say just do the oil change. Not this time. The front desk worker who looked annoyed when I asked for an early bird special came out maybe 45 minutes later saying they couldn't do the oil change unless I buy a new oil pan from them. $330! Supposedly the bolt you remove to drain the oil was "stripped" and they "couldn't get it off"
Just an aside - This might have been believable had he said cross-threaded. These are two different things. Had it been stripped wouldn't it have been leaking oil?
They did not offer to take me into the shop and show me the issue at all. I'm glad too, because I thoroughly believe they would have tried to intentionally strip or cross-thread that bolt to get my money.
I didn't believe them at all. Nothing about their demeanor and attitude led me to believe they were trustworthy folks. At the very least I needed a second opinion - I wanted to give them the benefit of the doubt. Maybe they are just incompetent or kinda dumb. I'll take it somewhere else to see if I get the same results.
I took it to Sears, they showed me the bolt, it was in perfect condition, zero flaws. Got my oil changed by honest, reliable, knowledgeable mechanics who won't try to upsell you on some unnecessary BS.
(I should have snapped photos of the bolt and the threads, they were in beautiful condition)
The guy at Sears even price-matched the oil change and gave me a coupon for next time. It was only $15 more originally anyway. Did not try to upsell me on anything at all.
Big O, congratulations, you got zero of my dollars that day which is the same amount you will get in the future.
Now I'm a happy driver with a new trustworthy shop! Thank you, Big O Tires, for helping me realize the best place to go is undoubtedly NOT Big O Tires.
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