What makes a hotel a good hotel? For me, it's when I sleep comfortably in the bed, the staff is friendly, the location is good,the room is quiet and clean.
We got a deal on booking.com (still expensive, keep in mind this is a 5 star hotel) and spent 3 nights here during New Year's.
Pros: great location - moments from central downtown and a metro station; bed was great, room size was great, cleaning staff did a great job; room hair dryer was maybe the weakest in North America so I called down for another and got a better-working one
Cons: room was always freezing; the bathroom door doesn't shut (design feature) which is really awkward and there's no bathroom privacy; concierge was never very helpful and almost a little rude (when I asked for a brunch suggestion all he would offer me was the hotel restaurant brunch); told us coffee was served in the lobby when we first checked in but it was never to be seen
Biggest "faux pas" (pardon the French) was that when we checked in she FAILED TO MENTION that we got FREE WIFI in the room. After a day or so of eating data, my traveling companion called down to ask about how much wifi cost -- and the front desk staff still BARELY admitted that there was free wifi, mostly pushing the "$20 high speed internet". So don't be fooled!