I called ahead for my wedding on 12/13/14 for a limo. The one I requested a quote for was not available due to another event after mine. The woman I spoke to ( I think her name was Megan) was very helpful. She gave me an all inclusive quote (fees, taxes, gratuity).They have a 24 hour cancellation fee, so my card wasn't charged until the day before my event. The driver (Sam) called ahead and said that he was going to be a few minutes late (which was fine because my whole event was running behind, traffic, Las Vegas traffic and weddings!). He called me when he arrived to the hotel and was very nice to myself and my wedding party. He even changed the music on the bus to meet our needs. He gave 100% professional service and if I happen to need limo services again in Las Vegas I will ask for him, hands down, even my wedding party commented on how great he was.
I read the reviews before calling and I was a bit leery, but I am glad I went with VIP limo. Thanks again!