Let me start by saying I am an avid fan of Chick-Fil-A! Being from the South, it is my go to fast casual place. I'm practically an unpaid brand ambassador as much as I talk about it. My boyfriend and I even want to cater Chick-Fil-A at our wedding because it identifies us so much. I always brag to everyone that the customer service is incredible and about how your order isn't ever wrong...until this location. WHAT IS GOING ON? I'm going to have to start checking my order before I leave like I'm at McDonalds. (Insert roll eye emoji)
Tonight, I ordered a 6 count nugget kids meal with Chick-Fil-A and Polynesian sauce with a medium Arnold Palmer to drink and a large number 1 with a lemonade to drink. I got Sprite instead of Arnold Palmer, no Polynesian sauce, and my fries are burnt? The receipt is correct, so I'm not sure where the issue happens, but this happens almost every other time at this location...and it literally BREAKS MY HEART.
I would prefer waiting longer in line to ensure I get the correct order than feel rushed to check that everything is correct in the drive thru (no one wants to be that person) or get home to incorrect items. (Insert pissed off emoji)
Please get it together, so I can continue to share my love for this brand with everyone. I'm tired of hearing, "it must only be good in the South".
Disappointed Chick-Finatic,
Update: The past few visits have been much better, and the follow up from the team at Chick-Fil-A shows how much they care about their guests!