I really do like their pizza but they've now lost me as a customer. I ordered from their website last week and after an hour they called from my old address. When I placed the order online I gave them the address to deliver it to. Tonight at just after 10 I again placed an order through their website, after an hour I called to see what was taking so long this time. What was taking so long was the fact that they closed at 10 but don't list it ANYWHERE on their website nor do they have a script to stop order placement at 10.
It's simple things like this that turn customers into former customers.