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| - We were customers of this establishment for nearly a decade. That all changed last summer. For some time we've felt their customer service was going downhill. But our experience last year finally made us leave.
Our 7 year old cat started acting different. One afternoon she had this weird little tremor--almost like a seizure. We took her in immediately. The doctor we saw said to us, "You brought me a healthy cat." She wasn't doing the tremor while we were there and I could tell he was skeptical that she'd done it at all. He also told us that cat's don't get seizures. I honestly don't believe her tremor was a seizure but what he said is not true. He said that, based on his exam, we should just go home. We did.
Less than two weeks later she'd be gone. Shortly after that visit, I went out of town for a few days. My daughter was home alone and texted me that our cat kept hiding and wouldn't eat. She was worried. I ended up getting home and taking her in the same day I drove back from CA.
Remember--they said I had brought them a healthy cat. Here it is, not even two weeks later and this other doctor is telling me that not only is she sick, she's really sick; she's severely anemic. I asked if that would happen suddenly. She said not usually, it would take time.
We agreed to have tests run to find out exactly what was happening. I also agreed to let them admit her to get fluids in her. Now--she was acting like she didn't feel good. She would barely eat and drink but she was still doing both. She was hiding more but still came out for pets or to sit on laps. She just seemed like a lethargic cat that didn't feel good. I thought admitting her and getting fluids into her would be a smart thing to do. I was so wrong.
Tests came back showing that she had a rare form of FeLV. She was tested as a kitten and negative. We were confused as to how she could have gotten it. I mentioned to the vet that we had brought home a lost kitten but it stayed in the garage and was with us for less than 12 hours before the owners picked her up. The vet immediately jumped on that as the reason my cat was sick. She was rude--basically blaming me for my cat dying as I'm sobbing on the phone. I've since learned that--even if that cat had been sick--it would be next to impossible for my cat to get the virus that way as cats need to cohabitate--share water dishes, clean one another, etc.
The vet told us to come pick up our cat and spend a few more days with her before putting her to sleep. I go to pick up my cat and they wouldn't even let me in the building. They brought her out a side door. Their reasoning was she could get another animal sick just from being carried out in her carrier. That makes zero sense and isn't at all true.
I get her home and open her carrier and that is when I realize what a mess she is. She is shaking uncontrollably--not from fright but as if she couldn't control her body. Her eyes were literally bugging out of her head. She kept trying to walk and just kept falling over and she had gobs of reddish brown, snot like stuff coming out of her mouth and she kept making this terrible, desperate cry that was heart breaking. I have no idea what they did to her in there but I can't believe they thought she was in any condition to be brought home. My 10 yr. old was a wreck seeing her like that. Remember, she was just a grumpy, lethargic cat when we took her in. I will forever regret admitting her and leaving her with them.
I had to make the decision to take her back in and have her put down then. It was truly very traumatic how it all played out.
We took our other two cats in to get tested for the virus. One of them had an inconclusive test that had to be sent off to a lab. It came back positive. I was devastated. The doctor we saw regarding our other two cats was nice enough--but I didn't appreciate her jumping up to sit on the counter and putting her dirty shoes on the exam table where she would be examining my cats. They wouldn't let me carry my sick cat in her carrier through the lobby for less than 10 seconds, but they can walk all over that clinic, stepping in who knows what and then put their feet on the exam table where my cats are??
I realized I didn't trust them anymore. We found a new vet that is 45 minutes away but well worth the drive. I have zero regrets in switching. Our new vet had a heck of a time getting records from this place. They kept sending only parts of the records. She had to ask three times for full records. Shady.
And--she did the in house test and the comprehensive test that is sent off to a lab for the cat that had tested positive. Guess what? Negative. Our other two cats are perfectly healthy. Our new vet is gracious and said there is probably an innocent explanation. I'm not as sure.
We loved Dr. Lewis but the staff he has taken on are rude, unprofessional and incompetent.
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