My first visit was pleasant and then the second visit was not. I was told I never had service there for whatever reason and for that reason plus... My SNS service was ALSO VERY RUSHED interesting enough the front desk associate (she) who was present at the front desk when I came to get my first service 4/2 was not the staff who was there when I came the second time 4/13. The front desk associate (he) Ryan is the most significant reason I will not be returning. Extremely rude! Continued to tell the customers while I was still there that I didn't have an appointment but I did he made one for me that was my second time walking into the establishment that day to receive the services I made an appointment for per Ryan.
This is my first review that I feel I wish I didn't have to give them a star at all. I can't even understand why there was a combative situation about if I did or if I didn't have service. I was clearly able to verify my previous service but the combative exchange continued. **** the manager Jennifer has never reached out to me as a matter-of-fact she was also part of the problem. As Ryan reiterated their professional conversation to me in regards to them misplacing a previous record of my service. Their fault completely not mine. It was their failure to not even offer an apology it's completely unacceptable. As Ryan continue to be combative as I was leaving from getting my service. ******* Hannah is the best nail technician I've experienced doing SNS from this franchise. She is employed at this location. If it was not for her I would not returned she worked at another shop with the same franchise name previously she's very good.