I come here pretty often as this is a great place to get some work done and have great food and drinks.
I stopped in here this afternoon to get some out of the four wall office time and was going to treat myself to one of those amazing whoopie pies. Coconut it was and it tasted very good until I came across the red hair that managed to bake it's way into the side of the sweetness. (I am blond, not naturally, but still blond )
I brought it out the counter and the young man was very apologetic. I sat back down and he came over shortly with a $15 coupon for next time.
Because they are local and because they took care of their customer, I will be back.