This is a new location that is so conveniently located right next to where I work. I have been here several times in the last month and the one word that comes to mind is "inconsistent." When they're on their A game, they produce the absolute best burger I have ever had. I've been there a couple times when they haven't been on their A game and then they produce average burgers. I love that they have the build-your-own smashburger option because I am a picky eater and I always have to custom order burgers. They have tons of toppings that are included in the price and I have to commend them for using real kosher dill pickles on their burgers, not those awful thin plastic-y ones that most burger joints use. The burgers are full of flavor, super juicy, and just fantastic when you get the right cook. The only issue I had with my first burger was it was way too pink on the inside for me. The next time I asked for it well done and it came almost exactly the same as the first one. The next time I asked for it well done again and it came char broiled, like a brick. (Hence the inconsistency.) I had their mushroom swiss burger yesterday for the first time and I have to say it was the best mushroom swiss burger I have ever had. Today I had the exact same burger and it didn't have the same flavor.
Their fries are always crispy, which I love, but they're a bit heavy on the salt. I like salt and they are sometimes too much for me.
My mom was here a couple weeks ago and I took her there and she said she'd gain 20 lbs if there was a Smashburger near where she lives. When they're on their A game they are a 5-star burger joint. I just wish they were on their A game every day!