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| - I don't think I've ever had to write a more atrocious review of a restaurant than the one I am about to write. My boyfriend and I were flying home to Salt Lake City from our weekend in Las Vegas and we stopped to eat at Chili's while waiting for our flight.
1. When we walked up to the hostess stand, the hostess made eye contact, turned and walked away from us with no acknowledgement. Once she returned, she sat us. She sat 3 couples in the tables next to us right after. (important for later)
2. I asked our server what the price range was on the margaritas as they weren't listed on the menu. She responded "I couldn't tell you. I'm too new". After waiting 15 seconds, I asked her to find out for me. I watched her fumble on the POS system for 5 minutes before she came back to give me a price.
3. I ended up ordering a Stella draft beer and my boyfriend ordered a Heineken. The bartender dropped our beers off and said "Did she check your IDs?" We answered "Yes" and he walked away. When it was served, it didn't taste like a Stella (nor was it in a Stella glass). I took it up to the bartender and told him that I didn't think it was a Stella. He responded saying "Yeah, I have no idea what I poured you."
4. About 15 minutes after placing our ordered, our waitress came back and said "Did I just have drinks for you guys?" We were confused as to what she meant so we asked for clarification. She said "Did you guys just order drinks or did you order food too?" We said that we did and she said "Oh okay, I got it" and then proceeded to go to the POS system to put the order in. The 3 couples who were sat after us had already received their food.
5. 20 minutes after she realized she didn't put the order in, the "manager" brought out our food. We voiced our concerns to him. He said, "Our POS system has been a little haywire today" and shook off the fact that the first 45 minutes of our experience had been terrible. He told us he would put a discount on our check.
6. My fries were cold. There was no temperature in them whatsoever when they were served to me. The chicken looked nothing like the chicken I have previously ordered at Chili's either and I was afraid to eat it. Our server didn't stop back at our table for another 10 minutes. By that time, it wasn't worth it to ask for new fries. We still brought it to her attention.
7. Our waitress dropped our check off. She said "the manager tried to help out a bit". I looked at the bill and saw a $2.45 discount (10% off of ONE meal). Our previous bill was $46.00, with the discount they were asking us to pay $44.00. It was completely insulting. My boyfriend found the manager to talk with him again. He relayed all of our issues again. The manager took the receipt out of my boyfriend's hand and ripped it up. He said "I will pay for it". He sounded very irritated and demeaning.
8. After we got back home to Salt Lake City, my boyfriend started vomiting. He continued to vomit for the entire night and slept in the bathroom. He felt better the next day, so we believe it was food poisoning from his burger.
At no point during our visit here were we looking for free food. The only thing we were looking for was decent service and decent food. We didn't get either of those things. I doubt I will find myself in the Las Vegas airport again in the near future, but if I am I will stay far far away from this Chili's.
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