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| - I have not one good thing to say about home lovers. Let me start off by quoting their website it says "WE HAVE GREAT CUSTOMER SERVICE" . Haha I laughed when I saw that! So where do I begin, we moved to AZ in January and we came across the current house we are living in now. Home Lovers was the management company we got approved so on and so forth. I went to pick up my keys on a friday and I walked into the office and not one person greeted me or said hello I had to get the lady at the desks attention to help me. All the people I dealt with from then on also were not very inviting and not friendly they were all very arrogent. I did the walk through on the house and filled out my inspection list, there was not a whole lot wrong with the house just a few minor things it was just really dirty in which I had to deep clean. It looked like the house had been siting vacant for years! We had a number of issues with them the first one the upstairs bathroom did not have a drain stopper so we put a service request in for the stopper and the slidding door that was missing the screen. They never did respond to our request so we called like a week later and they proceeded to say to my wife when we asked about the stopper, "cant you just go get a stopper and put it in yourself". I was a little turned off by it because my 6 year old boy could not take his bath, so I just sucked it up and went out and got one and put it in.
The property was advertised as having three community pools in which we did not receive a key for. We kept trying to call and all they would tell us is they couldnt get a hold of the landlord. So I got frustrated with it and finally called one last time and told the lady I was speaking to that I bet if you called the landlord and told him his property was on fire he would answer. We hung up and not even 5 minutes later they called us back (surprise) and told us that the landlord said we could get a key, they told us we had to pay 25 dollars for the key and I had to drive 25 minutes to pick it up. I wasnt too happy about it but I did it anyways just not to have to deal with them.
A couple months later our AC stopped working in the middle of summer we noticed as we got home from work and Homelovers was closed already so we called their emergency line and told them what was going on. The guy my wife was speaking with was very rude and asked why we didnt call earlier and report it.....Hello genius she just told we got home from work. Surprisingly somone was out the next day!
Then this is the issue we are dealing with currently.. We put a service request in because i noticed our garbage disposal was leaking a little because it was starting to rust through. They called us back about a month later about the sink and had a guy coming out a couple days later, the morning the guy was suppose to fix the sink he called and told me they had to cancel because they no longer worked for homelovers I told him I dont blame you. Home lovers never called back to rescheduled or never attempted to get somone else to fix it. So we called and asked what was going on and set up another appt for a day I was off it was a morning appt and I waited around all day and no one showed or called. I called that same wednesday and the lady I spoke with tried to play dumb and acted like they never had a service request. So we set up another appt for a saturday in the morning and yet again no one shows or calls. So I call this past Monday and ask what happened why somone didnt show up again, and yet again the same lady plays stupid and says I dont know what happened and keeps apologizing blah blah blah. i am very angry at this point I share some choice words with her and she tells me she will have to call back so she can get somone to come out. Its now Wed and still no call back and the sink keeps leaking worse and worse. I have had it, dealing with this incompitent company. All that we are trying to do is get our stupid sink fixed so it dosnt flood the kitchen! I have called and left messages for the manager and nothing no respone! They keep playing stupid and are a bunch of liars, they are rude and have awful customer service. They are not looking out for the best interest of their customers and more importantly the owners of the homes, only for their wallets. Its funny have been reading very similar reviews by other people. I also like how the owner of home loversris commenting on peoples negative reviews trying to defend his company, you have no foot to stand on you got removed from the BBB and have a F rating what does that tell you. I dont know how this company is still in business somthing needs to be done about them! I hope you have made it to the end sorry for the novel but people must know to stay away from this company they are nothing but bad news! I wish they had a negative star button you could push.
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