needed an oil change. Got there at 11am and they quoted my wait time at being around an hour. After four hours without a call I went back to see my car untouched in the parking lot. I went back home(five minutes away). I came back right before the place closed to get my car. they finally got done after I arrived! THEY TOOK A TOTAL OF SEVEN HOURS TO DO AN OIL CHANGE!
This really wasn't a big deal until the whole oil change went bad. I had asked and rechecked that they would be putting 10w30 synthetic oil in my car because its usually 5W30. I got home to find on the receipt that the oil was 5W20. Now I will be going back in to get this redone.
They BIGGEST mistake they made which really caught me off guard while driver home was the tire rotation. Whatever they did to my tires, it makes my steering wheel jerk to the right.
I will never go back there again!