Here are some tips: MAKE AN APPT or LINE UP AT 730 AM TO BE ONE OF THE FIRST 10 CUSTOMERS not have food or drink. Have all of your documents handy: DL OR STATE ID, death cert, tax documents, etc. Be organized and they will help you swiftly and professionally. I believe that you get what you give - be courteous, follow directions and you will have your issue resolved. It's all up to you how you want it to go. Bring your id!!!!