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| - Wow! Five stars for the sales department? Can this really be true?
Well, not quite, but it certainly is five stars and then some for our sales consultant Craig Rusin. My wife wanted to lease a mid sized vehicle, somewhere between the MINI and the dually truck we currently have. She had her eyes set on an Audi Q5, but after a few not so good experiences at a local dealership I was able to convince her to check out the X1 or X3, neither of which she was particularly fond of due to the "crease" in the middle of the rear hatch. We had an E39 540i M Sport that sacrificed itself to protect us in a t-bone accident, so we were familiar with the marque. We arrived at Chapman BMW on Camelback this past Wednesday morning with the intent of just getting a feel for the vehicles, and seeing if my wife can overlook the crease that made it not as "cute" as the Q5. We started out in the front lot, and eventually made our way into the showroom. While we were looking at a gorgeous Deep Sea Blue Metallic X335i M Sport we were approached by Craig Rusin, who introduced himself and asked if we had any questions. Having spent some time in the luxury car business, I don't have much tolerance for incompetent or sleazy/pushy salespeople. My wife can't stand the sleazy pushy ones either, but that didn't seem to be a problem once we had met and chatted with Craig. From there on we test drove a X128i M Sport, then a X328i, attempted a X328i M Sport custom build, and eventually ended up with a bare bones X128i M Sport that was perfect, besides for the lack of xenon headlights. Craig was extremely helpful/knowledgeable with a great sense of humor and is a true car guy who loves what he's doing. What's even better was that while describing certain functions and sounds he didn't use the technical terms, which helped my wife enjoy the process even more as he was "speaking her language".
We got a few rebates and a bit more off MSRP for the car, and while I knew there was more wiggle room, we enjoyed the six (!) hour long process with Craig so much that it was well worth it...the guy has to make some money too! We had so much fun we didn't even realize we were there so long until our stomachs were growling and we checked the clock. While my wife still doesn't care for the rear of the car, she said as long as Craig is still at BMW, the next vehicle will be a BMW just so that she could work with him again. The sales experience wasn't completely perfect however, since we cannot say the same about the finance guy Michael Keys who was kinda rude/pushy/sleazy, but if that's who we have to work with just so that we could work with Craig again, it would be worth it.
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