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  • GO SOMEWHERE ELSE. We walked in at 11 am and there was only one other dog that I could see getting groomed. We have a mini Schnauzer. We asked how much it would be and were told 40-45 dollars. One of the owners asked me how I would like the hair cut. I told him that we would like the standard schnauzer cut. Longer under coat and buzzed on the back, I also told him to leave the beard long. I asked him how long it would take. He said it would take 2 hours. I then asked him if there were any other dogs other than the one that I could see that would be getting groomed before him. He said that there were none and that my dog would be started on soon. We went back at 1:30pm and asked if the dog was done and he said that it would be another 1 and a half hours. I told him that we would just take the dog and go someplace else and he said that that would not be possible because the dog had already been bathed and buzzed on top. He then said it would only probably take him another 45 minutes. He also said he would give me a call when he was ready. At 3pm....still no call, I walked back in and my dog was sitting in a cage. The owner let him out and said that he was ready. His whole body had been basically buzzed except for the beard, which had also been massacred...very uneven. His ears were not even touched. The cut looked horrible. I have cut my dogs hair many times myself with no previous experience and it looked much better than this. He then told me it would be 50 dollars, to which I said that he had told me 45. He then said "ok $45" I then told him that he had initially told me that It would take 2 hours and it had taken 4 hours. He said "sorry". Needless to say we will not be taking the dog there again. They were nice people but apparently don't know much about customer service or grooming schnauzers.
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