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  • I placed an order online for this store. The menu options included soup. I ordered 3 sandwiches and a cup of soup and paid for the order in full. When I went to pick up my order I was told that no Subway offers soup in summer. BUT....the store cannot credit me for the soup that they couldn't provide. I was told to call corporate. I called corporate and was on hold for 30+ minutes waiting to speak to someone about my refund. While I waited my hot meatball sub turned into a cold soggy mess that I ultimately gave up on. Now, corporate says that the owner of the franchise is responsible for rectifying the problem but the store told me that they never touch my card so it appears that NO ONE has a clue how to refund my money. The employees in the store couldn't offer a gift card (because corporate handles the Internet transaction), they offered me cookies. If I wanted cookies I would have ordered them. I am not impressed at all. Definitely will not order online The website says that online ordering makes your meal more convenient but now they have my money for an item that they could not provide. It"s not the amount as much as the obvious lack of customer service at all levels. Now I have to wait for a call from the owner.
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