We have frequented this restaurant for the past couple of years and had good and bad experiences, mainly relating to our service. The food has always been pretty consistent which is why we have gone back despite the subpar service we've had. Tonight we didn't even make it to a table.
We pulled in on Saturday night around 5:00 and I dropped my wife off to go in and get us on the list. I parked and brought my three kids in from the car to find that we had only been quoted a 5 minute wait. After watching a few tables that arrived after us get seated before us, I went to the host stand and inquired about where we were in the que. The hostess said that we were next to be seated and that they were clearing a table for us right now. After this we watched two more parties, both of which were parties of 6 or more, get seated ahead of us. At this point we were at a 20 minute wait on a quoted 5 minute wait and had watched too many tables that arrived after us get seated so we decided to try our luck at another restaurant.
As we were dropping off our pager at the host stand the manager overheard us telling the hostess that we were leaving and asked why. She was very polite and offered that we were next to be seated. After hearing that we were "next" once before and waiting 20 minutes on a 5 minute wait, we had had enough, though, and left.
I suspect it will be a while before we head back to that location as the service has been less than stellar on multiple occasions. We still will visit other locations and enjoy Outback, but this particular store needs some help in the service department.