I enjoyed my time getting my hair done and I was excited to see my curls after them being blown out, curled with an iron, and set. Unfortunately, after they came out my hair was stick straight and I couldn't feel I could say anything because my stylist was very excited with the outcome. I had been emailing (asking about a different style) and them told them I came in and was disappointed, and they were nice to offer an appointment with a higher up stylist, but even in that case I don't think spending another $45 on hair that may or may not get any curl is worth it. Customer service 4/5, but my hair was a 1/5.