We stayed here for one night before going to Jerome. We had no complaints, the staff was friendly, the room was clean and the shuttle service was acceptable. You do have to make a reservation for the shuttle but the process was quick and easy and the hotel emailed the directions about where to meet the shuttle driver at the airport. The shuttle drivers were polite and friendly. It doesn't look like it's a great part of Phoenix but everything in downtown Phoenix is in walking distance and we felt safe walking back to the hotel at 11 PM after a concert at US Airways center. If you sign up for their value club you get a cheaper rate.
If you do drive to this hotel parking seemed sort of limited.
Would stay here again.