As a whole, I love Barnes and Noble. I love their big, plush chairs. I love their aisles and aisles of books. I love that I can get a coffee and bum around here for a while.
This particular location though, I'm not so crazy about. I like the layout (although it's not terrible efficient). It looks really neat, has two escalators - which I without a doubt ride at least 6 times on each visit. It's very trendy looking, but the employees aren't terribly friendly. I went to the upstairs staff desk today to look for the new Post Secret book (nerd alert. Big time) the lady was on the phone, but didn't even look at me. She looked past me, she huffed and puffed about the trouble she was having with the other customer, but didn't even acknowledge me. I wound up going downstairs where one lady worked pretty hard to find my book (they had 8 in the store, but no one knew where they were).
This location is just "ok". Won't stop me from coming back, but I never expect much.
Oh! And I completely agree with the parking trouble that other Yelpers have... Good luck.