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  • In all honesty, I was not having the best experience at Eco-Tint. Totally not what I expected which really surprised me. Considering they have such amazing reviews and a five star average. Not going to lie, I was heavily considering rating 1-2 stars. Here's what happened and why I changed my mind. I was quoted two hours for the tint job to be finished. Guess how long I had to wait...a whopping FIVE hours! Three customers who came in after me actually got to leave before me. I was getting really frustrated and just wanted to go home already. I'm the kind of person who's a little passive and shy, so I kept my patience and cool. I kindly asked about the ETA only once. Now you're probably wondering, why the heck am I rating 5 stars? First off, the tint job came out beautiful and precise. I love the way my car looks! Second, Jay was very attentive, kind, and apologetic. He checked in with me every so often, which made me feel unignored. He also explained to me why it was taking so long. Which made me totally understand because I have a business too, and things like that just happen. There's no such thing as the perfect business. Lastly, why I rated 5 stars was because of the amount of care and compensation I was given. Jay sincerely apologized about the whole situation and compensated me by adjusting my bill and giving me a box of goodies with window cleaning items! He was just being the nicest and coolest guy ever that I couldn't be mad. The owner, Mike even approached me personally and sincerely apologized and explained to me what happened. He was being very nice and even offered me with a free windshield tint for a friend. Wow! Now that's customer service! That's the way to do business. All in all, the outstanding tint job, customer service, and compensation is what nailed it for me. I was really happy how they treated me, that it made up for the super long wait time. Thanks so much guys. Just because of that I WILL be back. Hopefully next time with a more accurate ETA ;) For those who are wondering, I got the CTX 30% all around and CTX 50% on the windshield.
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