I was able to create time to visit the Toni and Guy location at Tempe Marketplace. I went in with the mind frame of having my hair done to my liking (or what is possible through the stylist eyes). I had my hair done by Justine who RAVED about sleeping with a business associate of mine. Completely unprofessional. She left me unattended for any where from 20-40 mins at a time. This was ridiculous.
Second, she was lifting (Bleaching) my hair. She took me to about a "level 7" and this is what she told me. Then toned me to a caramel - WHY would you do that when i requested a lighter color.
I was unhappy so I contacted the San Tan Location and Kristen did my hair. She also lifted my hair to about a 7 and said she toned to where the "brassy and yellow was no longer visible." I walked outside and looked into the mirror - AND BOOM! I was the color of a cheetah - without the cheetah print of course.
At this point, I am completely over processing my hair - So I called to speak with the franchiser - who is having "store managers" return my call for him.
I spoke with the store manager at the San Tan location requesting a refund. The Store Manager states that I need to VISIT HER LOCATION so she can examine my hair. I believe they have inconvenienced me enough and I just want a refund. At this point, driving even 20 minutes out of my day to get to a refund I deserve is outrageous. Not to mention, terrible business practice. (Let me remind you, each appointment was already 4 hours long, so thats 8 hours wasted at Toni and Guy).
I ended up going out on a limb and went to a school (THE SCHOOL IS NOT TONI AND GUY AFFILIATED). Needless to say, A COSMETOLOGY STUDENT WAS ABLE TO TONE MOST OF THE YELLOW AND ORANGE OUT OF MY HAIR.
This was the MOST horrible experience I have ever had at any salon I have ever been to.
Please be very cautious when picking your next salon.