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  • Okay -- I have to say this review has to come in 2 parts: One for the service and the other for the food because they are diametrically opposed to each other for me on this visit... Hubby and I decided to start our evening out early and with some Caviar and Champagne. We had flown in earlier that day and were in need of something a bit extravagant. We sat at the bar at around 5:30pm and although there were people there, it was definitely off hours. There were 2 bartenders there, and they handed us menus quickly but it took them a little while to actually get back to us and and take our drink order, even though there were maybe 3 other people at the bar. Finally an older gentleman approached us and took our drink order. He immediately made 2 very delicious dirty martini's and we drank while perusing the menu. Having our minds made up, we again waited quite a long time for someone to come back and take our order. The other guy - a younger guy - was telling everyone that he wasnt normally there and was standing in for the regular bartender. When the older bartender left to go on break, this guy - who frankly didn't care about working very hard - didn't bother checking in with us even though we had this menu in front of us for at least 20 minutes. I finally was asking anyone around me if I could PLEASE get an order in. The "manager" - a small lady with dark hair - took my order and we finally just got an ounce of their middle of the road caviar. The caviar with all the side trimmings was excellent and the glass of champagne with it was really great. What really bugs me is that this was no cheap ticket for 2 glasses of champagne and caviar. Why wouldn't I expect and get top notch service if I'm spending this kind of money on what really is an appetizer??? I left a small tip on purpose and wrote on the receipt, "Service left a LOT to be desired" And I meant it. I had been to Petrossian in San Francisco and it was a great experience. This was nothing like what it should have been with the exception of the caviar quality.
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