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| - I am VERY disappointed with my experience here. I had bought a couple of groupons when they were available ($10 for $20) because I was excited about a local alternative to Sprinkles (which in my opinion, does not live up to all the hype).
Decided to use one of the groupons to get some cake pops for my team of co-workers for valentines day. Expecting today to be chaos, I stopped in yesterday to purchase them. Before I made my purchase, the woman behind the counter said that I should come back tomorrow as they would have some special pops for valentines day. So I did....
I waited in line for 20 minutes upon their opening, only to have the woman behind the counter tell me that they did not have the pops available for regular purchase by the dozen. My only option was to buy them in boxed sets of 4 (very pretty gift items, but defeating for my purpose) for $19.99. After some protest, she said that I could buy a dozen pops, but they only had the custom ones available and they would be about $10 more for the dozen. I told her that it was my intent to use the groupon to cover the majority of the cost, so I wanted the standard pops. She finally agreed and I walked away with 6 white cake and 6 chocolate cake pops. PS, When you look at the menu, there are * flavors listed as "House flavors" and I went in with the intention of getting a variety. She told me that the only house flavors were plain chocolate and plain vanilla and any other flavor would be an additional charge.
My biggest problem is that I wanted to inform a manager/owner about the situation. I feel that as a customer, I was given incorrect information that inconvenienced me and I wanted to let him/her know. I was directed to the individual at the register who disregarded my experience completely and was quite rude.
Please fix your menu so the pricing makes sense and try to give more accurate information to customers, especially if they are making more than one trip to your store based on what you tell them.
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