Our Pom had a mostly ripped off toenail that she would not let us treat, and we were scared that it would lead to infection. The docs, techs, and receptionists were so kind and gentle with her and handled her foot with no problem and in record time!
Pumpkin was probably showing off for them and put on her brave face.
100% satisfied and we will return. These are clearly people who care more about animals than paychecks. Just the lobby alone made us feel confident that our baby was going to be handled with compassion and given the best care.