After reading the Yelp reviews we purchased a $15 for $25 coupon off of Yelp and thought we'd give it a try. As we walked in I told the lady we'd need to be seated for 2 and a highchair. She appeared to ignore me, grabbed the menus and walked off while we trailed behind saying "Sit wherever you want." No greeting, no hello, no type of welcoming behavior, bad start. I would later find out this woman was the "manager".
We sat down in the oddly quiet, bingo hall like atmosphere that has a major echo problem and is in need of serious renovation. Our server showed up 10 minutes later and was polite but not what I would consider very efficient.
After getting our order wrong on the first try they managed to get it right on the second go around. The ribs were leathery and lacking flavor with sauce you add from a bottle. The chicken fingers were obviously from a frozen bag, had way too much breading, and were burnt. The pulled pork was pretty darn good and was the best part of the meal along with the sweet potato fries.
At the end of the meal I showed our server the Yelp coupon on my phone app. She said she'd need to get the manager to look at it. She came over and stated that I needed to print it out for it to be valid otherwise I'd have to pay. I promptly showed her the email that states you can use the coupon on the app and she acquiesced. The entire time she gave a snotty attitude and really did a disservice to the owner.
After walking out of the restaurant our server came running after us saying the manager said we needed to pay our bill. I walked back in with her asking how it was possible to have a $22 bill with a $25 coupon and owe anything? She talked to the manager for a second who had plenty more attitude and our server said sorry she was mistaken. I was not happy after being accused of stealing and will never visit or refer anyone I know to this place.
Food lacking flavor and overcooked along with the manager having a terrible attitude and poor customer service. The manager's name was Denise if I heard properly, a black woman working on 4/15/12 at approximately 7pm.