What can I say? I am really impressed by their business, last week we got two regular subs, when we got home we noticed that it seemed to be lacking in meat and the cheese was non-existent on one and paper thin on the other. The subs were still good, but it was disappointing and I sent my concern off to Jersey Mike's. Within a couple of hours the manager of the location I had this experience called me.
She offered to treat my family to a sub dinner for our trouble. That is obvious commitment to quality service. The subs were fantastic this time. Turns out they were actually having issues with the slicer the day I went.
They will get my business again, their subs are tasty, with quality ingredients, and they are committed to customer service. Yes their prices are a bit higher then a place like subway, but you do get what you pay for!