I walked in and watched the employees make fun of the woman in line; not good. Then when I asked for a menu item that I ALWAYS get, they gave me a weird look and silence. Then I asked again, and they explained that they where the corporate store and all are different. Then I asked them if they had they're signature BBQ sauce and they gave me that awkward look AGAIN. So not a good feeling. We walked right out. I love L&L, but this place was very negative.