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  • BUYER BEWARE! Kids aged 14-17 automatically charged DOUBLE. I brought my teenager into the store to replace broken glasses. She chose 2 pairs of frames, lenses included (or so the sign says) for $100. The employee enters everything, tells me my total is $200. I ask why and I'm told kids under 18 are required to have polycarbonate lenses and they are an additional $100. I mention the sign that says lenses included and I'm told that's for regular lenses. I reply that I want regular lenses and she again states 'company policy' and the polycarb lenses are included in the price for 13 and under, but are required AND have an additional charge for 14-17. I'm in a bind. I need the glasses quickly. I pay $200 because that's still less expensive than many other places, but this is absolutely false advertising. When I picked them up, they stated 'company policy' again, but could show me nothing in writing. So, this additional $100 is ONLY required for kids age 14-17. Under 14, it's included in the 'frames and lenses price' and over 18, it's optional. Will be filing complaint with BBB and AG.
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